Refund & Cancellation Policy
This policy explains how refunds work for the DNS Fix Report and how to stop renewal of an MXFend Monitoring subscription.
MXFend Monitoring cancellation
You can cancel MXFend Monitoring at any time through the Stripe customer portal or by contacting support@mxfend.com. Cancellation prevents the next monthly renewal. Unless a refund is required by applicable law or agreed by support, the current paid period remains available and is not shortened.
Monitoring subscription refunds
Recurring Monitoring charges are normally non-refundable once a paid period has begun. If you believe a charge was duplicated, made after a cancellation, or resulted from a technical billing error, contact support@mxfend.com promptly and we will review it. This policy does not limit any mandatory consumer rights that apply to you.
DNS Fix Report — 7-day review window
You can request a refund for a DNS Fix Report within 7 days of purchase. Email support@mxfend.com (or reply to your report delivery email) with your domain and order details.
When a DNS Fix Report refund applies
We issue a refund if the DNS Fix Report does not contain actionable implementation guidance for the domain you purchased it for — for example, if the report's action plan is empty or does not correspond to a real, fixable issue on that domain.
Clean domains
MXFend only offers the paid DNS Fix Report when a scan finds meaningful, actionable issues. If a domain already scores well and has no significant findings, the paid report is not offered in the first place. If you believe this happened anyway, contact us and we'll review it.