Privacy Policy
This page explains what data MXFend processes when you use the free scanners, purchase a DNS Fix Report, or use MXFend Monitoring.
What data we process
Domain name — domains you submit to scanners, purchase a report for, or add to MXFend Monitoring.
Email address and account data — your email address, account identifier, username, and information needed to authenticate you and deliver service messages.
Scan results and Monitoring data — findings from requested scans plus verification state, configured DKIM selectors, automated check results, issue state, alert/report delivery state, and timestamps needed to operate continuous monitoring.
Payment, billing, and tax metadata — for DNS Fix Reports and Monitoring. This includes subscription metadata such as product, amount/currency, Stripe customer, checkout and subscription references, subscription status, renewal/cancellation state, billing name and address, and a tax identification number when you choose to provide one for billing or tax purposes.
Payment data and Stripe
Payments for the DNS Fix Report and MXFend Monitoring are processed by Stripe. Card details are entered directly into Stripe-hosted payment pages and are never seen or stored by MXFend. For Monitoring, Stripe also calculates applicable taxes from the billing information supplied at checkout. MXFend stores only the provider references and billing state required to fulfil purchases, manage subscriptions, meet billing obligations, and provide support.
How we use this data
We use the data above to run requested scans, verify and monitor domains, create incidents and notifications, deliver weekly reports where enabled, manage paid entitlements, fulfil DNS Fix Reports, prevent billing duplication, meet billing and tax obligations, and respond to support requests. We do not sell your data.
Service and billing messages
MXFend may send transactional messages needed to operate your account or paid service, such as verification, monitoring alerts, weekly health reports, billing or payment-failure notices, and support replies. Marketing communication, where used, is handled separately from these service messages.